Refund, Cancellation, Shipping & Returns

1. Nature of the Services

1.1 Salonix, operated by Queue Solutions Private Limited ("Salonix", "we"), supplies software subscriptions and add-on modules to salons ("Salon", "you"). These are digital services which are made available as soon as your plan is activated. No physical goods are supplied.

1.2 This Policy forms part of the Salonix Terms and Conditions. By purchasing a plan or add-on, you confirm that you have read and accepted it.

1.3 This Policy applies only to fees paid to Salonix. It does not apply to payments between a Salon and its own customers, which are made directly between them and to which Salonix is not a party.

2. Promotional offers

2.1 From time to time Salonix may, at its sole discretion, run promotional offers such as free or discounted use for a limited period. A promotional offer is voluntary, creates no right to continued use, and may be changed or withdrawn by Salonix at any time.

2.2 No fee is charged for the free part of an offer. When the offer ends, the standard fee is charged from that date unless you have cancelled, and that charge is subject to this Policy like any other payment.

3. General rule: no refunds

3.1 Because the Services are digital and are made available on payment, all fees paid to Salonix are non-refundable, except as expressly stated in clause 4 or clause 5.

3.2 You are responsible for choosing a plan that suits your business. A change of mind, low usage, non-use, or a decision not to continue is not a ground for a refund.

4. Seven-day refund request (at administrator’s discretion)

4.1 You may submit a refund request within seven (7) calendar days of the date of payment.

4.2 A refund is not a right and is not automatic. Every request is decided by an authorised Salonix administrator, who may approve it in full, approve it in part, or refuse it. The decision is final, subject to clause 5.

4.3 In deciding, the administrator may consider the extent of use of the Services, whether the request is made in good faith, any breach of the Terms, and any history of earlier requests.

4.4 No request is accepted after seven (7) calendar days from the date of payment.

4.5 Add-on modules are not refundable on cancellation.

4.6 Where a request is approved, the refund is made in money only to the extent approved, and the GST on the refunded amount is reversed in proportion, with a credit note issued.

5. Errors in billing

5.1 If you were charged twice, or charged an amount different from the price shown to you at the time of purchase, notify us within thirty (30) days of the charge. Salonix will correct the error by refund or credit note, even if the seven-day period has passed.

6. Cancellation

6.1 You may cancel your plan or any add-on at any time from within the Platform or by writing to info@salonix.ai.

6.2 Cancellation stops future charges. It takes effect at the end of the billing period already paid, and you may use the Services until then. The unused part of the paid period is not refunded, except under clause 4. If a salon owner deletes their account, the subscription ends with the paid period or when the deletion runs after 30 days, whichever comes first, as the Privacy Policy explains.

6.3 A downgrade or pause likewise takes effect at the end of the paid period. An upgrade takes effect immediately and the pro-rata price difference charged is subject to clause 4 like any other payment.

6.4 If Salonix suspends or terminates your account for breach of the Terms, misuse or non-payment, no refund is due.

7. How to request a refund

7.1 Raise a ticket in the Platform under Support, or email info@salonix.ai from your registered email address, giving your salon name, the date and amount of payment, and the reason for the request.

7.2 Requests are reviewed by our support team, escalated to a manager, and decided by an administrator. We aim to respond within seven (7) working days of receipt.

8. How approved refunds are paid

8.1 An approved refund is paid either (a) by credit note to be set against your next invoice, or (b) to the original payment method through our authorised payment gateway partner. Banks and payment networks usually take 5 to 7 working days to show a refund in your account. Salonix is not responsible for delays caused by them.

9. Chargebacks

9.1 Please contact us before raising a dispute with your bank or card issuer. A chargeback on a payment that is valid under this Policy may lead to suspension of your account while the dispute is open, and we may recover the amount and our costs.

10. Changes

10.1 We may change this Policy for future payments. The version in force on the date of a payment applies to that payment.

11. Shipping and delivery

11.1 Queue Solutions Private Limited does not ship goods. Salonix is delivered digitally through the website and mobile applications. Access is activated once your account is approved and, for a paid plan, once your payment is confirmed. No shipping charges apply and no delivery address is required.

11.2 If you do not get access after paying, write to info@salonix.ai with your registered phone or email and the payment reference. We will look into it and, where the charge was wrong, correct it as this Policy provides.

12. Returns

12.1 Salonix sells a software subscription and does not sell or supply physical goods, so there is nothing to return. For the refund of a subscription payment, see clauses 3 to 8 above.

13. Contact

For refunds, cancellation, delivery and billing questions: info@salonix.ai. Grievance Officer: Sonu Kumar, sonu@salonix.ai.